Digital Concourse

  

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Margie Gyurisin
Mid-Atlantic Lawson User Group


Simple, Smart, Now.
Business Intelligence

Overview

Is your customer information stale? Do you have all the right customer contacts in your database? Is your customer information difficult to update and report from? Do the right people in your organization have access to it? Digital Concourse.com Customer Intelligence delivers up-to-date, real-time information. It answers your questions about your customers: who, what, where, when and how.

Customers are engaged with Digital Concourse.com within their natural work environment, which is what keeps the intelligence up-to-date. It is the Digital Age and no one can afford to update client information the old-fashioned way. The secret is to engage your customers in a manner that naturally calls them to provide the updated information. All you need is a call to action that makes good business sense, and customers will come.

 

Digital Concourse.com Customer Intelligence provides what you determine is the customer information you need. You set up the customer profile attributes. Your business can slice and dice customers to provide targeted communications and services to the right audience. Your customers will be impressed that you finally know them, and now are in a position to help them.

Use the customer reports to analyze your customer base, discover trends, discover where you are hitting the mark and where you are not. With Digital Concourse.com Customer Intelligence you can run your business without guessing, and win customer loyalty in the process.

Flexible Implementation

Features You Need

100% Self-Service

Features

  • Unlimited Customer Dimensions
  • Executive Summary Technology
  • Integrated Customer Information Access
  • WAP/PDA capable
  • Integrated Charts & Graphs
  • Easy to use
  • Accurate
  • Available 24/7, Anywhere, Anytime

...

Learning

  • WAP/PDA
  • Company Assignment
  • Customer Dimensions

...


 
 

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